Zac Gies

Customer Service/ front counter (greeting, taking orders, delivering orders)

Cleaning restaurant

Inventory management/supply 

Cash handling and EFTPOS transactions

Packing orders

Back area/ batch cooking and assembling of products

Training of new and current staff

Managing launches of new products and procedures

Handling maintenance tasks

• Filtering of vats

• Accepting and putting away deliveries

• Detail cleaning of restaurant, inside and out

• Following maintenance schedules, daily, weekly, monthly tasks

Management Courses Attended;

• SMX, Shift Management Excellence, 2016

  • Running shifts

  • Managing/Development 20+ staff at any given time

  • Managing high volume shifts

  • Delegating tasks

  • Managing breaks

  • Managing profit and loss via waste and labour control measures

  • Managing customer complaints and customer satisfaction

• IDM, Introduction to Department Managing, 2017

• PPM, People Performance Management, 2018 

  • Interviewing and hiring of new staff

  • Managing the training systems and levels in restaurant

  • Managing crew trainers 

  • Managing crew through file notes and disciplinary

• PQM, Product Quality Management, 2019

  • Inventory management

  • Ordering stock twice weekly

  • Whole store stock count at the end of each month

  • Finding ways to prevent and improve stock variance and waste in the restaurant to maintain good GP

  • Ensuring quality of products entering and exiting store

  • Managing PQ team

  • Managing maintenance systems and workers in the restaurant

• CEM, Customer Experience Management, 2021

  • Scheduling of 100+ employees

  • Managing crew leave and availability change requests

  • Projecting future hourly sales

  • Managing labour levels

  • Dealing with elevated customer complaints

Workplace Health and Safety Management

Relief Manager at multiple stores in the Bay of Plenty region.